FAQs
Q: How long does shipping take?
A: Due to the influx of orders during new product releases, orders may take 2-4 weeks to ship. You will receive an email with your tracking number when your order has shipped. if you're item is on backorder we will email you with options.
Q: Why was I charged more than once for an order?
A: If you use a credit card to place an order and it is declined for any reason (including but not limited to invalid CVV, expiration date, billing address, etc), you may see a pending charge on your account. If this happens, the pending charge will clear from your bank statement within 1-5 days.
Q: Do you ship Internationally (outside of USA)?
A: Yes we do ship internationally to most countries
Q: What is your return policy?
A: If you are not satisfied with your purchase, you may request to return your item within 14 days of receiving it, as discussed below. We want you to be totally satisfied, and we’re happy to help solve any issues you may experience. You may return an item if, you have the invoice, the original tag is securely attached, and there is not any damage or wear/tear to the item. Please allow up to 5 weeks from the day the package is mailed for refunds to be processed. Credit to your account should appear within 1-2 billing statements after we receive your returned items, in an appropriate condition.
Generally, returns are refunded in the original payment method. Additionally, customised and customisable items are non-returnable. Also, we may refuse or delay returns if fraud or abuse is suspected. Additionally, if you are charged more than the posted or advertised price, we will refund you the difference.
Click here to start the Return process
We recommend you use a traceable carrier for your return.
Please note, when returning an item, delivery shipping will not be refunded. Once we receive your returned item(s), you will be refunded only for the amount you paid for the merchandise and not the cost of the original shipping. If, upon our receipt of your returned item(s), such item(s) is/are damaged due to your unreasonable handling, we may make a deduction from the reimbursement amount due to the item’s loss in value.
Q: I entered the wrong shipping info, how do I fix it?
A: Send us an email at hello@thegodtier.com with the correct address and order number right away and we will do our best to get your order updated prior to it shipping out.
Q: Can I change my order once I've placed it?
A: No, once you place an order it is final. If a change is necessary the entire order will need to be cancelled/refunded by our customer service team at hello@thegodtier.com and re-submitted with the correct items!
Q: I am an international customer (outside USA) Do I have to pay customs duties and taxes?
A: Please note that God Tier Club is operated by God Tier Global Ltd and will dispatch your items from United Kingdom. You will be responsible to bear all costs associated with importation taxes and customs duties or any other taxes, fees or charges applied by customs or other relevant authorities in your requested country of receipt. Please familiarise yourself with your local customs processes before purchase. Please check with your country's customs office to determine what these additional costs will be prior to placing your order.